YOU ARE NOT SATISFIED OR YOUR GOODS ARE DEFECTIVE:
In this case, you can, of course, exercise your 14-day right of return - calculated from the day of delivery. Simply write to us via the contact form or send us an email to info@trissano.com - here we can record your request and coordinate the further steps quickly and easily. Please do not return goods without prior notification by email, to ensure proper recording and assignment. We will gladly send you the return address by email.



IMPORTANT NOTE ON COMPLAINTS OR RETURNS:
In the event of a complaint, return, or other problem, please always contact us directly by email first. We guarantee that we will find a quick and easy solution together. A dispute through payment providers such as PayPal or Klarna is never the fastest or best way, as such procedures or their processing can often take weeks or even months - which would not help anyone involved. Customer satisfaction is our top priority, so we look forward to your email and solving the problem.
Email: info@trissano.com



NOTE:
Please return the goods to us in as clean and well-maintained condition as possible and with all accessories in the original packaging. Once the return has been received by us, we will refund the purchase amount using the same payment method you selected during the purchase. Please note that the return processing can/may take up to 14 days after receipt.