Right of Withdrawal & Cancellation Form

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:

A. Right of Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (YANG HENGSHENG LOGISTICS LTD. // TRISSANO HOUSEHOLD LTD., Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong, E-mail: info@trissano.com) by means of a clear declaration (e.g., a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the attached sample cancellation form, but it is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

In the context of a purchase contract, the buyer is obliged to pay for and accept the ordered goods. Refusal to accept the goods does not constitute a withdrawal from the contract. If the buyer refuses to accept the goods without first withdrawing from the contract, they do not fulfill their obligations under the purchase contract and are liable for damages. If, in the event of a refusal to accept, the order is not returned to the sender, damages will be incurred in the full amount of the purchase price.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

General Information

1) Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation Form

If you wish to withdraw from the contract, please fill out this form and return it.

To:

YANG HENGSHENG LOGISTICS LTD. // TRISSANO HOUSEHOLD LTD.
Suite C, Level 7, World Trust Tower
50 Stanley Street
CENTRAL
HONG KONG

E-mail: info@trissano.com

IMPORTANT NOTES ON COMPLAINTS OR RETURNS:
In case of a complaint, return, or any other issue, please always contact us directly via email first. We guarantee that we will find a quick and straightforward solution together. A dispute through payment providers such as PayPal or Klarna is never the fastest or best way, as such procedures and their processing can often take weeks or even months – which would not help any party involved. Please note that the address mentioned in the imprint is not a return address. Please do not return goods to us without prior notification by email to ensure correct receipt and allocation of your return. Therefore, we will gladly provide you with the return address via email.
Email: info@trissano.com


I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only for notification on paper)

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Date

(*) Delete as appropriate